I have the whole screen. All the tabs on top are showing up properly, and I get the proper layout with all the info on other mooch requests, but not for this one particular user. I've had this issue before with mooch requests from other users. Maybe because they're overseas? Though I've mooched internationally before and not had this issue. Issue occurs regardless of using PC, phone, or tablet
Edit to update and fix typo:
I get the "To where do you want the book sent?" followed by a thin grey line underneath, then the sender's info. My shipping info is just completely missing like it's not coming back from the server or being included in the returned HTML. I'm thinking server side issue in that it's not generating the HTML correctly. This happens with all three books in trying to mooch from the same user, so not just isolated to a single request.
Edit 2 - Additional info and added paragraph breaks for readability:
So, I looked at the HTML for the broken request page and a functioning request page and, sure enough, my info is missing from the HTML returned from the server (145 lines for broken request page vs. 441 for properly working page). It looks like the error is occurring between lines 66 - 358 on the working page. These lines are missing from the broken page.
Edit 3 - Resolved? There were unclear steps necessary
So, I had asked the user via email if they were OK with the overseas mooch, and they said yes. However, I didn't click the correct button on the mooch page to ask if it was OK, which seems to be where the issue was. Once I clicked the button asking if they were OK with the mooch, then my shipping info showed up and I was able to put in the request. This was really not intuitive at all, but I think I've figure it out. Perhaps, rather than just leaving the shipping info off, some error message explaining the proper steps should be included.
I'm leaving this post here in case someone else runs into the same issue.
|
